Frequently Asked Questions

Appointments and Hospital Entry

You will find answers regarding our admission procedures as well as payment and billing procedures. Please feel free to contact us if you do not find an answer to your question below.

  • Do not eat or drink anything after midnight, unless instructed otherwise. Your surgery may be canceled if you do not follow these instructions as it could jeopardize your safety.
  • Consult your doctor if you are taking any medications on the day of surgery, including your regular medications such as those for heart conditions, asthma, blood pressure, seizures, thyroid, antidepressants, insulin, and chronic pain medications.
  • Do not take any vitamins, dietary supplements, or herbal preparations on the morning of the scheduled surgery unless instructed to do so.
  • If you wish to change the appointment that has been scheduled for you, please contact us promptly, and we will try to arrange a new appointment that suits you. Rescheduling appointments quickly allows us to serve other patients.
  • If you feel unwell, such as having the flu or a stomach upset, before receiving permission to enter the hospital, please inform your doctor.

  • Please arrive at the scheduled appointment time.
  • Your admission procedures will be conducted at the reception desk. You will be provided with a patient identification bracelet that you should wear throughout your stay at the hospital. A patient affairs staff member will then escort you to your room, where the doctor will explain the procedures and have you sign a consent form.
  • You should inform the medical staff if you have any allergies.
  • If you experience any health instability, such as high blood pressure, fever, or flu-like symptoms before completing the hospital admission procedures, please inform your doctor at once. 
  • Please bring your identification card, passport, or birth certificate. In the case of a child patient, the accompanying guardian must be present, and if the guardian cannot be present, an official authorization from the parents, in addition to the child's birth certificate, must be provided.
  • Bring your valid insurance card if your hospital admission is covered by an insurance provider.
  • NNUH accepts various payment methods (cash, credit card, or debit card).
  • You should bring the medications you are currently taking, as well as any laboratory tests or imaging reports requested by your doctor.
  • We recommend that you come to the hospital accompanied by a family member or friend who can assist you in completing the hospital admission procedures.

  • THE FINAL INVOICE: once the doctor announces that you can be discharged from the hospital, please allow at least two hours for the nursing department, pharmacy, insurance company, and the hospital's billing team to process your paperwork and prepare your final invoice.
  • After that, you can go to the patient resident reception and the accounting department to complete the payment procedures.
  • You can review the invoice and ask the responsible staff for any inquiries you may have.
  • Any amounts due will be deducted from deposits, and you must settle any amount exceeding the deposited total. If the treatment expenses are fully covered, you will need to sign the invoice after reviewing it and then return to your room to prepare to go home.
  • MEDICAL FILES: your nurse will provide you with a summary of your hospital discharge and reports of all tests.
  • A medical certificate for sick leave will be issued according to the doctor's instructions.
  • Your doctor will inform you of follow-up medical appointments.
  • If it is necessary to document the medical certificate, please inform the nurse on the first day of your hospital admission.

Frequently Asked Questions

Insurance and Financial Information

You will find answers regarding the procedures for interhospital patient transfers and financial coverage, as well as the reception procedures for patients from the Palestinian Ministry of Health and Military Medical Services.

The Medical Transfers Department at NNUH aims to facilitate the completion of financial coverage transactions, whether they are covered by the Ministry of Health, Military Medical  Services, or insurance companies.
With the presence of the Patient Accounting Department, it is made convenient for patients to close their files in a smooth and comfortable manner. The department handles data entry and accounting services, clarifies any financial matters for patients and the various payment methods accepted by the hospital, such as cash, bank transfers, credit cards, and other methods,

  • The patient must be transferred from a government hospital with an official written request included in the report, transferring them to NNUH. Coordination with the Ministry of Health is necessary, and the report should be dated on the admission date.
  • The patient must hold a Palestinian ID and have health insurance. Copies of all available documents and medical reports should be obtained. In case insurance coverage is not available, a copy of the health insurance should be obtained, and the patient's family should be informed about the need to provide valid insurance and to contact the Transfers Department.
  • The initial referral, valid insurance, and patient's ID are sent to the Transfers Department at the government hospital from which the patient was transferred for coverage issuance.

  •  The patient must be transferred from a government hospital with an official written request included in the report, transferring them to NNUH.
  • The patient's ID, health insurance card, and the military salary voucher should be copied on both sides. Additionally, it should be noted that there is an insurance deduction on the voucher for the transferred patient.
  • The initial referral, patient's ID, and military salary voucher are sent to the Military Medical Services.
  • The coverage percentage for the transferred patient and their dependents is as follows:
  1. The military personnel themselves: 100%
  2. Spouse and children of the military personnel: 95%
  3. Parents of the military personnel: 80%

  • All insurance companies are dealt with in the same way, where a medical report signed by the treating specialist and the patient's insurance card are sent to the patient's private insurance companies via email. We await written approval from the insurance company, which is usually provided within 24 hours. If an extension is needed, we communicate with the insurance company.

    Note: In case the financial coverage is not completed by different financial coverage entities, the patient or one of their first-degree relatives signs a financial guarantee until the financial coverage process is completed.