An-Najah National University Hospital is committed to protecting the privacy of Patient Portal and mobile app users. This policy explains how we collect, use, share and protect your personal and medical data when you use our digital services.
Information we collect
- Personal information — such as your patient file number, name, phone number, email address and other contact details.
- Medical information — such as laboratory results, imaging reports, medical appointments and health history, where made available through the portal.
- Sign-in information — your password, and the verification code sent by SMS where enabled.
- Technical information — device type, operating system and IP address when connecting to the portal.
How we use information
We use the data we collect to:
- Give patients secure access to their health record and medical results.
- Verify identity and protect accounts against unauthorised access.
- Manage medical appointments and communication with the care team.
- Improve our digital services and make them easier to use.
Sharing information
- Patient data remains confidential and is shared only with authorised medical staff or the hospital's internal systems.
- We do not sell, rent or share user data with any external party for commercial purposes.
- We may disclose certain information where required by law or by court order.
Data security
- We use encrypted connections and current security practices to protect data against breach or unauthorised access.
- Medical data is stored in secure internal systems, with access limited to authorised staff only.
Your rights
- You can update your personal details and contact information through the portal.
- You may request a review or correction of your medical data, in line with hospital policy.
- You may contact us to request deletion or restriction of processing for data that is not required for medical or legal purposes.
Children's privacy
- The Patient Portal is not intended for children under 13.
- Where the portal is used by a minor, this is done under the supervision and with the consent of a parent or guardian.
Changes to this policy
We may update this policy from time to time to reflect technical or regulatory developments. Users will be notified of any significant changes through the app or the website.
Contact
For questions about this privacy policy or about how data is processed, contact us at [email protected].